Measure user-centered success via Happiness, Engagement, etc.
Product ManagementUser attitude metrics like satisfaction, NPS, or support feedback fall under happiness.
User attitude metrics like satisfaction, NPS, or support feedback fall under happiness.
The HEART framework by Google focuses on user-centered success. It tracks five dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. HEART helps product teams connect UX to measurable outcomes.
By assigning goals and signals to each metric, teams can track experience improvements over time. HEART is especially useful for product health reviews and OKRs linked to UX.
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