A direct measure of satisfaction after interactions or events.
Product ManagementMeasures user satisfaction after an interaction. Useful for support, onboarding, or features.
Measures user satisfaction after an interaction. Useful for support, onboarding, or features.
Customer Satisfaction Score (CSAT) is a quick measure of how happy users are with a specific experience, such as support or product usage. It’s typically asked via a 1–5 or 1–10 scale right after the experience.
CSAT is great for transactional feedback and helps identify short-term improvements in service or UX.
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