Job TitleAssistant Director SAP/ERP Product/Process Manager Tax  

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), youll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle and its related Finance Applications.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity  

We are seeking an SAP Tax Assistant Product and Process Manager with a deep understanding of global Tax regulations, processes and procedures as well as that being highly knowledgeable in the SAP/ERP products that support them. In this role you will be responsible for critical elements of the global operational stability of the SAP/ERP Tax application, processing and upstream/downstream integration with other global and local technical products. This includes monitoring, maintenance and resolution of systems incidents and outages as well as the ongoing successful delivery/deployment of Tax related enhancements, configurations and product releases. Candidate must be a self-starter with significant global Tax technical, business and leadership experience.

This role will report to the Global Associate Director who leads EYs Tax Suite of Products that support our ERP/SAP and related product set.

Your key responsibilities  

• Business Process Documentation - Understand and document business processes, workflows, and requirements to ensure ERP components align with organizational goals.
• Functional Specifications Development - Create detailed functional specifications for SAP and non-SAP Tax components, including user stories, use cases, and acceptance criteria for new features and enhancements.
• Compliance Monitoring - Monitor proposed solutions within the SAP product suite to ensure compliance with global and local legal, statutory, and regulatory tax requirements.
• Stakeholder Liaison - Serve as the primary liaison between business/finance stakeholders and the technical team, facilitating effective communication and mutual understanding of requirements.
• Product Lifecycle Management - Oversee the product update and enhancement lifecycle, focusing on demand, requirements, validation, and securing business sign-off.
• Tax Product Roadmap - Lead the creation and maintenance of Tax product roadmaps that prioritize functional enhancements based on critical business needs and feedback from over 150+ global member firms.
• Testing and Validation - Drive requirements review, validation activities, test case reviews, and user acceptance testing for new features with tax implications.
• Incident and Service Request Management - Manage functional incidents and service requests through their full lifecycle, providing oversight, prioritization, and timely communication of major incidents to the global business.
• Financial Impact Assessment - Assess the financial impacts of incidents related to disrupted product processes, assisting the business in resolving complex errors and reconciliations.
• Error Analysis - Analyze batch failures and summarize findings in reports for the business.
• Team Development and Performance Monitoring - Provide technical oversight, coaching, and mentorship to team members, while monitoring their performance through the execution of performance management processes, goal setting, and feedback.
• Control Systems - Establish and maintain controls and feedback systems to monitor departmental operations.

Skills and attributes for success  

• Bachelors degree in finance, business, computer science or a related discipline, or equivalent work experience
• 5+ years of relevant experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP tax module as well as third-party tax engine (Onesource preferred, or Vertex) integration with SAP, as well as SAP ECC FI (Tax, new GL, AP, AR, FA), SD, MM, VIM
• Working knowledge and experience with capabilities of Onesource Reporting as well as SAP ECC VAT Reporting
• Direct experience in managing Tax interfaces and Tax application operations for a global professional services organization (Big 4 experience preferred)
• SAP certification preferred
• History of working credibly with senior stakeholders
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have  

• Creative and self-starter mindset with strong analytical and quantitative skills to operate without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
• Effective listening skills and display openness to other people's ideas and thoughts.
• Ability to effectively manage escalations, conflicts, and challenging situations or individuals while maintaining composure under pressure.
• Strong influencing skills to collaborate effectively and efficiently across the global firm.
• English language skills exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, youll also have  

• Prior experience working for a large, global organization with a complex environment

What we offer  

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer

• Continuous learning Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:  Well provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership Well give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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