About the Company
FirstCry is Asia’s largest omnichannel platform for baby & kids products, and our Middle East division is scaling rapidly across UAE & KSA.
About the Role
We are looking for a high-energy Associate Product Manager – Payments who can optimize checkout performance, improve payment success rates in a multi-currency environment, and leverage AI to enhance product delivery. This role sits at the intersection of Payments, Data, and Customer Experience.
Responsibilities
- Own the roadmap for payment modules (ideation to launch)
- Create PRDs, user stories & wireframes
- Analyze transaction failures, bin-level performance & gateway latencies
- Drive payment Success Rate (SR) optimization
- Partner with Business, Operations & Engineering teams
- Lead QA & UAT cycles for seamless releases
- Conduct deep research on ME payment trends (BNPL, COD, digital wallets)
- Use AI tools to improve documentation, testing & insights
Qualifications
- B.E./B.Tech (CS preferred)
- MBA from Tier 1 / Tier 2 institute (preferred)
Required Skills
- 1–3 years in Product Management (Fintech / E-commerce / Payments preferred)
- Strong understanding of Payment Gateways & API integrations
- Knowledge of card-bin analysis & multi-currency checkout flows
- Hands-on with Google Analytics 4, SQL, Tableau/PowerBI/Looker
- Experience with Figma/Miro/Balsamiq
- Strong communication & stakeholder management skills
- Self-driven, analytical & customer-obsessed mindset
Preferred Skills
- Experience in diverse payment ecosystems such as:
- Mada
- Apple Pay
- STC Pay
- Directly impact the growth of a fast-scaling international e-commerce business in the GCC region.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Interested candidates can e-mail directly to
cnt.nilakhi.bhattacharjee@firstcry.in
