Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant

As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

We are a team of who innovates, product strategists, researchers, specialists and visionaries who solve end-to-end product and innovation challenges for our clients.

• As a Product and Innovation Design Consultant, you will be integral to our multi-disciplinary teams. You will use your broad design expertise and creative flair to solve our clients’ complex challenges. If you are passionate about applying human-centered design in new ways to tackle wicked problems for our clients and the industries in which they operate, keep reading.
• We are seeking designers who possess a unique blend of business strategy and design expertise. This role requires understanding the ability to apply design thinking principles to drive strategic initiatives. The candidate will be responsible for delivering impactful design solutions that is balanced with business viability and tech feasibility.
• This role demands a critical and strategic thinker who keeps abreast of emerging trends in both business strategy and design, and who can work collaboratively with cross-functional teams to ensure seamless integration of design solutions into broader business strategies. Our Strategic Designers play a pivotal role in shaping Deloitte's competitive advantage through innovative and visually compelling design strategies.

The team:

The Customer Strategy & Design (CS&D) team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of strategy, design, and digital transformation, bringing together strategists, designers, analysts, and industry experts.

We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering executable strategies that balance long-term vision with practical implementation.

Partnering across industries, we ensure that our solutions deliver both measurable impact and meaningful customer outcomes, guiding clients from insight to execution.

Qualifications

Must Have Skills/Project Experience/Certifications:

• Storytelling – Novel and creative approach to opportunity narratives of the present or future, leveraging metaphors, analogs, using very abstract thinking to help connect insight to story in unique ways
• Design – UX / UI Design tool proficiency in Figma, Sketch, Adobe XD, others
• Innovation – Knowledge of or interest in topics of the future (e.g., Generative AI, Accessible experiences, Equity-centered Design, Sustainability) and an ability to connect them to their impact on individuals, the firm, or our clients, and their stakeholders
• Research, Strategy, and Product – Human Centered Design Research, Business Case Development, Go-To-Market Planning, Market Sizing, New Venture / New Business Opportunity Development and Launch Planning, New Venture Sustainment, Business Model Innovation, Product Strategy and Product Management

Good to Have Skills/Project Experience/Certifications:

• Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders

Education:

• Masters degree in Design or equivalent field
• 2-4 years of experience within UX / UI, Human-Computer Interaction, applied research, or product design and research

Location:

• Bengaluru / Hyderabad

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 300110