Who are we looking for

An experienced leader to join our Operations Excellence group, responsible for managing the client onboarding lifecycle and account setup automation to deliver value to the business and our clients. The ideal candidate brings experience in Financial or Asset Services and Capital Markets products and will partner closely with Market Operations, Technology, Business Risk Management, and Compliance. Reporting to the NA Product Manager, this role requires strong initiative, sound judgment, and the ability to manage competing priorities in a fast‑paced environment. Success will be driven by effective collaboration, strong organizational skills, and a professional, team‑oriented approach.

Why this role is important to us

This role sits within State Street Markets, the firm’s investment research and trading business supporting institutional asset owners and managers with trading, securities lending, and portfolio solutions. State Street Markets focuses on enhancing and preserving client portfolio value through technology, optimized trading, and global market connectivity.

The Markets Operations Excellence team is seeking a Vice President with strong product ownership, process re‑engineering, and business analysis expertise to support and evolve client onboarding and account setup services. This role is responsible for delivering solutions aligned with Markets onboarding strategy and data integration requirements across downstream consumers. The onboarding lifecycle spans new account and portfolio onboarding, portfolio lifecycle events, and static data maintenance. The position plays a key role in driving middle‑ and back‑office innovations that streamline end‑to‑end integration, servicing, and interoperability for Markets clients.

The successful candidate will deliver scalable, pragmatic solutions that strengthen operational resilience and execution. This role offers the opportunity to make a meaningful impact within a dynamic capital markets environment from day one.

What you will be responsible for

As Markets Operations Product Owner you will be responsible for

• Own assigned initiatives, managing scope, timelines, dependencies, risks, and issues through delivery
• Partner with Risk and Compliance to proactively manage processing risk and embed appropriate controls
• Collaborate with Technology, Client Success, Operations, and Risk teams to ensure aligned and effective product delivery
• Define business problems and design solutions through detailed process mapping and analysis using tools such as Visio and ARIS
• Assess end‑to‑end processes to reduce manual touchpoints, eliminate bottlenecks, and strengthen controls
• Elicit, analyze, and document business requirements, ensuring alignment with stakeholder needs
• Define, measure, and track KPIs and KRIs across key milestones
• Manage project plans and milestone delivery to ensure deadlines are clearly defined and met
• Coordinate activities across multiple initiatives and stakeholder groups
• Identify, escalate, and resolve risks and issues, driving timely decision‑making and progress to resolution
• Act as a liaison across workstreams to drive alignment on plans, status, and risk reporting
• Own and prioritize the Jira backlog, incorporating client and stakeholder feedback
• Ensure test plans are comprehensive and clearly documented
• Oversee User Acceptance Testing (UAT) to confirm solutions meet business requirements and support successful releases
• Support strategic initiatives, including market research, technology enhancements, and ad hoc requests
• Influence outcomes and lead through collaboration without direct management authority
• Apply strong reference data product knowledge across portfolio, entity, and static data domains using workflow‑driven, event‑based processes
• Leverage deep understanding of front‑to‑back investment management and investment services across asset classes
• Communicate program and project status to senior management and stakeholders on a regular and ad hoc basis

What we value

These skills will help you succeed in this role

• Strong written and verbal communication and collaboration skills
• An inquisitive, proactive mindset with a focus on addressing risk before issues arise
• Ability to work independently with a positive attitude while navigating ambiguity and organizational change
• A structured, disciplined approach to organizing information and driving action
• Demonstrated ability to learn quickly in complex environments, with a commitment to continuous development
• Comfort working across in‑office and virtual settings with globally distributed teams
• Proven ability to manage multiple time‑sensitive priorities without compromising quality

Education & Preferred Qualifications

• 10+ years of experience in Financial or Asset Services as a program manager or product owner, delivering high‑impact, cross‑functional initiatives across global teams and business units
• Bachelor’s degree in Finance, Technology, or an equivalent field
• Strong understanding of risk management, controls, and controls design frameworks
• Solid knowledge of the institutional marketplace, asset classes, and investment product offerings
• Professional certifications such as CSPO, PSPO, PMP, PRINCE2, Agile/Scrum, Six Sigma, Lean, or Change Management are preferred

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. While each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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