About the Role

As a

Principal Designer

, you will lead design strategy for large-scale client programs and establish north-star experiences for data-driven solutions. You’ll partner with client executives, business consultants, and technology leaders to uncover opportunities, shape roadmaps, and deliver transformative experiences through design.

You’ll steer projects across industries such as

finance, healthcare, education, and the public sector

—crafting AI-enabled platforms, service ecosystems, and enterprise-grade design systems. You will elevate design maturity, create reusable frameworks, and build high-trust relationships that grow our impact and client partnerships.

Work with a talented team of designers, developers, and consultants who share your passion for design excellence. Collaboration is at the heart of everything we do—across disciplines, clients, and industries.

Key Responsibilities

Design Leadership

• Define and drive design strategy for multi-year client programs; establish north-star visions and phased adoption plans
• Advise client leadership on design-led transformation; translate business priorities into actionable design opportunities
• Lead discovery at scale (stakeholder interviews, service blueprints, capability mapping) and synthesize insights into strategic design roadmaps
• Shape proposals and pre-sales with compelling narratives, case studies, and measurable outcomes; influence engagement models and delivery plans

Design Execution

• Oversee the design of complex service ecosystems and data-driven solutions, ensuring usability, transparency, and inclusivity
• Institutionalize standards for responsible AI design (explainability, human oversight, and ethical considerations)
• Develop frameworks, guidelines, and reusable patterns that scale across multiple client engagements
• Drive measurement of design impact through KPIs, usability metrics, and adoption analytics

Design Systems & Governance

• Sponsor and govern enterprise-grade design systems for consistency, accessibility, and scalability across engagements
• Establish design governance practices (reviews, heuristics benchmarks, accessibility compliance) to ensure quality and alignment
• Champion inclusive design, accessibility standards (WCAG 2.2 AA), and privacy-by-design principles

Team Mentorship & Collaboration

• Build and mentor a high-performing design team; set career paths, growth plans, and leadership development for senior designers
• Foster a culture of excellence, feedback, and continuous learning through critiques, design ops, and communities of practice
• Partner with engineering, data science, and consulting teams to ensure feasibility, quality, and timely delivery
• Represent design in executive forums; communicate strategy, risks, and trade-offs with clarity and influence

Required Qualifications

Professional Experience

• 10+ years of experience in UI/UX/service design with a portfolio demonstrating large-scale, data-intensive, and AI-enabled solutions
• Proven leadership of multi-disciplinary teams and complex client programs; track record of advancing design maturity and delivering measurable outcomes
• Experience in consulting or services environment, influencing senior stakeholders and shaping strategic engagements
• Proven ability to implement Design Thinking methods—planning and facilitating discovery, ideation, and co-creation workshops with diverse stakeholders

Tools & Primary Skills

• Mastery of Figma, FigJam, and design system governance; deep expertise in information architecture, interaction design, and data visualization
• Strong understanding of accessibility, compliance, and ethical design practices
• Ability to connect design strategy to business objectives, operational efficiency, and client success metrics

Other Skills

• Executive presence, exceptional storytelling, and negotiation skills
• Thought leadership (frameworks, playbooks, workshops) and ability to mentor senior talent
• Experience managing designer allocation across multiple projects—tracking bandwidth, forecasting needs, and maintaining oversight of assignments to ensure balanced workloads and timely delivery
• Educational background in Information Design, Visual Communication, Human-Centered Design, or a related field (or equivalent experience)