We are seeking a strategic Product Experience Manager for Live Virtual Events (LiVE), responsible for evolving the ILT portfolio into a modern, scalable, engaging, and datadriven virtual event's offering. This role ensures perfect execution of LiVE experiences, drives customer satisfaction and adoption, and partners closely with internal teams and the global partner network to extend reach and enhance delivery quality.
Global Learning Services delivers a comprehensive learning platform that enables customers to browse, purchase, and consume digital learning experiences. This role will ensure this platform is the go-to place for any live customer enablement event that is passionate about Siemens Xcelerator Software.
Additionally, this role leads the partner strategy for learning servicesdeveloping scalable frameworks, enablement programs, and performance models that strengthen partner capability and ensure consistent high-quality delivery.
**Key Responsibilities
Live Virtual Events (LiVE) Strategy & Execution
- Define and implement the transition strategy from ILT to a modern LiVE portfolio.
- Ensure flawless operational execution, high engagement, and measurable learning outcomes for all virtual events.
- Develop scalable delivery frameworks, quality criteria, operations processes, and standard methodologies for virtual learning events.
- Monitor trends, technologies, and customer preferences to continuously innovate virtual offerings and delivery models.
Data Driven Product Management
- Analyze event performance and customer feedback to optimize delivery quality and guide product enhancements.
- Define and supervise KPIs to measure success, including attendance, engagement, satisfaction, adoption, and partner performance.
- Report insights and success metrics to collaborators to shape roadmap, technology investments, and business strategy.
Value Proposition & Portfolio Evolution
- Create compelling value propositions that position LiVE as a crucial component of the Siemens learning ecosystem.
- Align offerings with customer needs, portfolio direction, and adoption goals across product lines.
- Handle the full lifecycle of LiVE offeringsfrom concept to retirementensuring relevance, scalability, and profitability.
CrossFunctional Collaboration
- Partner with marketing, sales, customer success, and service delivery teams to promote LiVE offerings and ensure unified messaging.
- Collaborate with product management and engineering to align virtual learning with product adoption priorities.
- Work closely with the contracts, legal, and operations teams to ensure compliant, scalable global delivery.
Customer Engagement & Experience
- Engage directly with customers to understand training needs and event expectations.
- Use customer insights to drive continuous improvement in engagement models, delivery experience, and content alignment.
- Act as the voice of the customer in roadmap discussions.
Partner Strategy & Ecosystem Development
- Develop and implement a global partner strategy for virtual learning delivery, certification, and enablement.
- Build scalable frameworks for partner onboarding, rolebased training, quality standards, and performance accountability.
- Maintain strong partner relationships through regular reviews, collaboration sessions, and feedback loops.
- Evaluate partner performance via metrics and data analysis, optimizing coverage, capability, and event quality.
Continuous Improvement & Innovation
- Implement structured feedback mechanisms to gather insights from learners, partners, and instructors.
- Use data and industry trends to drive ongoing improvement in LiVE delivery, partner capability, and learner experience.
- Stay current on innovations in virtual engagement, digital learning, and service design to guide future investment.
What does success look like? Key Outcomes:
- Modernized Virtual Learning Portfolio
- ILT is successfully transformed into a scalable, engaging, and highquality global LiVE offering.
Operational Excellence in Virtual Events
- Virtual events run flawlessly and regularly with strong engagement, high satisfaction, and consistent global quality.
- DataDriven Improvement
- Clear KPIs and insights continuously improve LiVE performance, customer outcomes, and strategic decisions.
- Strong Global Partner Ecosystem
- A scalable partner framework expands reach, improves delivery capability, and ensures consistent quality.
- Clear Value Proposition & Adoption Growth
- LiVE is established as a core component of the Siemens learning ecosystem, driving adoption across product lines.
- Aligned CrossFunctional Enablement
- Marketing, sales, product, customer success, and operations are aligned around a unified LiVE strategy.
- Continuous Innovation & Customer-Centric Experience
- Learner and partner insights drive ongoing enhancements in engagement, delivery, and virtual experience design.
Required Qualifications:
- Experience in virtual learning or live event delivery, ideally in a global, technical, or SaaS-environment.
- Strong product management skills, including product lifecycle ownership, requirements gathering, and roadmap development.
- Expertise in virtual engagement technologies, digital learning platforms, and modern virtual event tools.
- Data-driven decision-making abilities, including experience defining indicators, analyzing performance metrics, and deriving insights to shape strategy.
- Experience handling external partner ecosystems, including onboarding, enablement, quality assurance, and performance management.
- Operational excellence in global service delivery, including process creation, scalability frameworks, and quality standards.
- Strong cross-functional collaboration skills, particularly with marketing, sales, engineering, customer success, and legal/operations teams.
- Customer-centric approach with the ability to act as the "voice of the customer."
- Excellent communication, presentation, and stakeholder management skills, including executive-facing communication.
Preferred Knowledge/Skills, Education, and Experience**
- Background in learning services, education technology, SaaS product adoption, or training delivery.
- Experience redefining ILT to virtual formats at scale.
- Familiarity with robust digital twin portfolios.
- Certification or experience in learning experience design, or product analytics.
- Global experience working across multiple regions and partner networks.
