ROLE SUMMARY

• To prepare new as well as review existing policies and processes related to Liability accounts and their related information, communications, request forms, etc. To impart information to internal and external customers related to the same

• Conduct regression of implemented processes

• Manage regulatory / compliance / audit observations

• Ensure implementation of various regulatory guidelines

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Strategic/ Managerial Responsibilities

Personal responsibility for making decisions in both simple and complex issues within given timelines related to processes and policies in consultation with Team Lead/ Unit Head.

Core

Responsibilities

Regular review and modification of processes and policies pertaining to account maintenance and instructions and regulatory processes such as Re-KYC, CKYC Updation, Beneficial Ownership, CA Need for Discipline guidelines, etc

Thorough understanding of the RBI Master Directions / Notifications

Implementation of regulatory changes, new guidelines with a focus on 100% compliance at all times and customer convenience and impact

Sound knowledge of KYC for individuals and legal entities. Should be able to solution KYC related queries from all stakeholders

Implementation of changes in process to with a focus on improvisation, digitization and improving customer experience

Timely responses to regulatory/ audit findings from both internal and external units and immediate action on the same wherever required

Review of Customer Instruction Formats, Information Capture and user checklists both internal and external

Policy and process approvals from Committees across the bank

Monitoring Key parameters and matrices for continual tracking and improvement with focus on TAT, FTR, Customer Complaints, Operational Efficiency and digitization,

Day-to-day management of queries related to Liability accounts and ensure solutioning of the same

Knowledge sharing through training content, FAQs, modules etc both to internal and external customers and upkeep of the same

Self-Management Responsibilities

Defines goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year

Undertake training of the units, solution queries and self identify areas of improvement

Daily activity review through the Project, Activity, Task report for the day

Risk and

Internal Control

Responsibilities

Review any process for efficacy, compliance, gaps and certifying the same for continual regression

Ensuring continual monitoring of key matrices to identify gaps and areas of improvement and action on the same

100% adherence to KYC/AML Policy, Regulatory guidelines, identifying gaps, risk factors

& mitigants Product Manager, Liability Processes Product Manager, Liability Processes