What you'll be doing:
Driving the Strategic Vision

You will lead the evolution of North’s merchant and partner ecosystem by focusing on three core pillars:

● System of Record (CRM):

• Establishing the CRM (e.g., Salesforce) as the central hub for lead management and historical merchant data to ensure a unified view of the customer.

● Sales Enablement & Partner Empowerment:

• Optimize the partner portal to centralize operations for real-time tracking of underwriting and sales activity, while deploying automated pricing guidance and quoting tools to ensure data-driven recommendations and a single source of truth for contract-specific approvals.

● Strategic Objectives:

• Frictionless Boarding: Transitioning from "Heavy PDFs" to seamless data pulls
• and real-time digital attestations.
• Decision Automation: Utilizing Boarding APIs to pass validated data directly to underwriting for instant conditional approvals.
• Data Integrity: Centralizing equipment configurations and pricing templates to eliminate misquoting and errors at the point of sale.
• Develop a deep knowledge and alignment of North’s product set to the corporate vision
• Maintains a strong understanding of payment market demands, B2B technology trends, and the competitive field to identify and lead innovation ideas that re-imagine the product journey.
• Drives the evolution of the Partner Portal to centralize operations; deploys automated pricing guidance and quoting tools to ensure a "single source of truth" for contract-specific approvals and real-time sales tracking.
• Directs the transition from manual, document-heavy processes to a data-driven model leveraging Boarding APIs for real-time attestations and automated underwriting decisions.
• Ensures the CRM acts as the primary hub for lead management and historical merchant data, maintaining data integrity across equipment configurations and pricing templates.
• Develop a strong understanding of market demands, technology trends, and the competitive field
• Identify and lead innovation ideas that align with the strategy, to re-imagine the product journey
• Gather and prioritize product requirements, define the product vision, and collaborate closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.
• In collaboration with product development, drive the development of product features based on the understanding of customer needs, market trends, and competitive opportunities
• Collaborate with external third parties to assess, build and nurture partnerships and licensing opportunities
• Provide thought leadership within the product management team and mentor/coach team members
• Develop and maintain strong working relationships with all Departments, Managers, and Executives

What we need from you:

• Bachelor’s degree in related field or equivalent industry experience
• MBA in marketing or related experience preferred
• Minimum ten (10) years of product experience
• Minimum five (5) years’ management experience
• Minimum five (5) years payment industry experience
• Experience leading digital transformation initiatives, such as transitioning from manual processes to API-driven automation and centralizing CRM systems of record.
• High proficiency in Google Suite and Microsoft Office, familiarity with modern product management tools, CRM platforms (e.g., Salesforce), and agile development methodologies.
• Demonstrated success developing and launching excellent products
• Track record of impactful public speaking
• Experience working in a development environment that is fast paced and result focused
• Product and process re-engineering skills to drive digital transformation of services into a software platform
• Ability to build and maintain strong internal relationships - recognizing the unique organizational needs of various business units