Job Title: Sr. Executive/Executive Branding & Promotions (Sales, Service, Marketing) Experience: 3-6 years

Qualification: MBA(Marketing)

Location: Greater Noida Job Summary:

This role requires the individual to manage customer touchpoints like E-commerce Website & Customer Care (Call Centre) operations. Also, the individual shall be taking care of Events & Exhibitions, Photoshoots and Data Analysis

Roles & Responsibilities:1. Manage end-to-end Customer Care operations, including enquiry management, lead conversion, and optimal utilization of customer support resources to drive efficiency and customer satisfaction. 2. Oversee the complete lifecycle of the E-commerce website, including development coordination, content management, regular updates, SEO optimization, and lead management. 3. Plan, coordinate, and execute events end-to-end, including vendor and supplier management, ensuring timely delivery and cost efficiency. 4. Conduct monthly import data analysis to monitor competitor activity, identify market trends, and provide actionable insights. 5. Prepare, analyze, and present monthly marketing performance reports to management, summarizing key initiatives and outcomes using the PDCA framework. 6. Liaise with external agencies to ensure smooth workflows and timely execution of marketing and operational activities. 7. Collaborate with external agencies and internal IT teams for software and infrastructure development to enhance sales promotion and digital marketing initiatives. 8. Design, implement, and monitor sales promotion workflows, ensuring alignment with planned objectives and timelines. 9. Lead the organization and execution of large-scale events, taking ownership from planning through execution and post-event evaluation. 10. Demonstrate high proficiency in MS Excel and MS PowerPoint for data analysis, reporting, presentations, and performance tracking. 11. Communicate effectively with internal and external stakeholders through clear, impactful verbal and written communication. 12. Apply creative thinking and strong command of English vocabulary to develop engaging Key measurable outcomes of the role:- Improve efficiency of Call centre operation and lead conversion - Ensure E-commerce orders are executed smoothly, and customer satisfaction is ensured - HI Value+ DLRs are onboarded and maximize portal utilization for Buy and Sell of HI Value+ products - Rotate Monthly PDCA for Sales Promotion activities month on month

If anyone is interested, please share your resume at ashwani@grayindia.in

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Work Location: In person