About LeadSquared:

One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakh+ users globally use the LeadSquared platform to streamline sales and marketing processes and drive high-velocity growth.

Backed by prominent investors such as Stakeboat Capital, Jyoti Bansal, and Gaja Capital, LeadSquared raised $153M in its Series C round led by WestBridge Capital and is now India’s 103rd Unicorn. With a 1000+ strong workforce, we are rapidly expanding across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.

Role: Product Manager / Senior Product Manager – Collections

Location:

Bangalore

Reports to:

Senior Director – Product Management

Role Overview:

We are looking for a Product Manager with 4+ years of experience in fintech or digital lending, with a strong focus on

collections and recovery workflows

. You will own and drive the product roadmap for collections capabilities, helping financial institutions optimize recovery rates, streamline operations, and enhance borrower engagement.

The ideal candidate brings a strong understanding of

collections lifecycle, delinquency management, and recovery strategies

, along with the ability to work closely with engineering teams to deliver scalable and data-driven solutions. Experience with

LOS/LMS platforms is a plus

.

Key Responsibilities:

• Define and drive the product vision, roadmap, and execution for collections and recovery solutions
• Own end-to-end collections lifecycle capabilities including

delinquency management, DPD segmentation, recovery workflows, and payment tracking

• Work closely with stakeholders to design and optimize

collections strategies, automation workflows, and customer communication journeys

• Collaborate with engineering teams to deliver scalable features using Agile methodologies, ensuring timely and high-quality releases
• Build and enhance

rule engines, prioritization logic, and automated decisioning systems

for collections efficiency

• Design omnichannel engagement strategies (calls, SMS, email, field collections) to improve recovery outcomes
• Partner with risk, operations, compliance, and analytics teams to align product features with business and regulatory requirements
• Own backlog grooming, sprint planning, and release cycles to ensure consistent product delivery
• Define and track KPIs such as

collection efficiency, recovery rates, roll rates, and customer engagement metrics

• Leverage data insights to continuously improve product performance and user experience
• Work closely with customers to gather feedback and translate it into actionable product enhancements

Required Skills & Qualifications:

• 4+ years of experience in

product management within fintech, lending, or financial services SaaS

• Strong understanding of

collections domain

, including delinquency buckets, recovery strategies, and collections operations

• Experience working with

collections platforms, recovery tools, or payment systems

• Ability to translate business requirements into clear

user stories, workflows, and product features

• Hands-on experience working with

engineering teams in Agile environments

• Strong analytical mindset with experience in defining and tracking

collections-related KPIs

• Excellent stakeholder management and cross-functional collaboration skills
• Strong communication and problem-solving abilities

Good to Have:

• Experience with

Loan Origination Systems (LOS)

and/or

Loan Management Systems (LMS)

• Exposure to

AI/ML-driven collections strategies

, decision engines, or automation tools

• Understanding of

regulatory and compliance frameworks

in lending

Why Join Us?

At LeadSquared, you’ll work on building cutting-edge fintech SaaS solutions that help financial institutions transform their collections and recovery processes, driving better efficiency and customer outcomes at scale.