Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a

Senior Software Engineer in Test

, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things.

If you think like a developer,

test

like a user, and automate like an architect—this role is built for you.

Responsibilities

• Own and evolve the entire

testing

lifecycle—strategy, tools, coverage, and automation ROI.

• Build scalable automation frameworks for UI, API, and microservices.
• Implement quality gates across SDLC and drive shift-left testing practices.
• Implement performance, non-functional, and cross-browser

testing

initiatives.

• Partner with Dev and DevOps teams to integrate automation into CI/CD pipelines.
• Drive continuous improvement in

test

coverage, stability, and developer confidence.

• Review

test

code, and guide debugging and root cause analysis.

Requirements

• 4-6 years of experience in QA automation and engineering.
• Problem-Solving & DSA:

Solves entry-level algorithmic problems with optimized time/space complexity, using the right data structures, demonstrating strong analytical thinking and applying OOP for extensible automation code.

• Test Automation:

Expertise in

Selenium automation

(Webdrivers, Xpath, CSS Selectors), proficient in

UI & API automation

, and experienced in

Automation Framework Development

.

• Testing Methodologies:

Deep understanding of

STLC

,

Test Management

,

Test Strategy

,

Test Coverage

, and various

Test Frameworks

, including release processes. Proven experience developing reusable test frameworks from scratch.

• Manual Testing:

Competence in performing comprehensive manual tests.

• Communication:

Clearly articulates thought processes and problem-solving approaches.

• Ownership & Collaboration

: Demonstrates ownership, and effective teamwork

• Hands-on with tools like Selenium, Postman, JMeter, or similar for UI/API/performance testing.
• Experience in CI/CD pipelines, test strategy planning, and automation architecture.
• Strong debugging and defect analysis skills in distributed systems.

The Impact You Will Create

As a Senior Software Engineer in Test, you will move beyond simply finding bugs to fundamentally shaping how we build and ship software. Your work will directly result in:

• Engineering Quality at Scale:

You will ensure that products used by thousands of users every day remain highly reliable, allowing us to ship features fast without breaking things.

• Architecting the Future of Testing:

By acting as the technical owner of our automation strategy, you will transform testing from a mere "checkpoint" into a core part of our engineering DNA.

• Championing a 'Shift-Left' Culture:

You will build quality gates directly into the SDLC, catching vulnerabilities and performance bottlenecks early in the development lifecycle rather than at the end.

• Empowering Developer Velocity:

By building robust, scalable automation frameworks (UI, API, and microservices) and integrating them seamlessly into CI/CD pipelines, you will give developers the ultimate confidence to deploy rapidly and safely.

• Driving Continuous Improvement:

You will drastically improve automation ROI, test stability, and coverage, leaving a lasting mark on our overall system resilience and engineering standards.

Qualifications

Qualifications

• Degree in Computer Science, Engineering, or a related technical field.
• Hands-on mindset—someone who codes and tests at production-level standards.
• Excellent understanding of functional, regression, and non-functional testing types.
• Solid communicator with a bias for documentation, collaboration, and high standards.
• You love making things faster, better, and more reliable—at scale.

Key Skills & Competencies

Core Engineering & Problem Solving

• Programming & DSA:

Strong grasp of Data Structures and Algorithms (DSA) with the ability to solve algorithmic problems, optimize for time/space complexity, and apply Object-Oriented Programming (OOP) principles to write clean, extensible automation code.

• Architecture & Design:

Experience designing highly scalable test architectures and building reusable automation frameworks from scratch.

Test Automation & Tooling

• UI & API Automation:

Deep expertise in Selenium (Webdrivers, Xpath, CSS Selectors), Postman, or similar tools for comprehensive UI and API automation.

• Performance Testing:

Hands-on experience with JMeter (or similar tools) to drive performance, load, and cross-browser testing initiatives.

• Testing Methodologies:

Deep understanding of STLC, Test Management, Test Strategy, Test Coverage, and release processes (covering functional, regression, and non-functional testing).

• Manual Testing:

Competence in performing comprehensive, exploratory manual tests when necessary, balancing automated and manual strategies.

DevOps & Infrastructure

• CI/CD Integration:

Proven experience partnering with Dev and DevOps teams to seamlessly integrate automation suites and quality gates into CI/CD pipelines.

• Distributed Systems Debugging:

Strong defect analysis and debugging skills to trace issues and identify root causes across complex, distributed microservices architectures.

Leadership & Collaboration

• Communication:

Ability to clearly articulate thought processes, test strategies, and problem-solving approaches to both technical and non-technical stakeholders.

• Ownership:

A hands-on, high-standards mindset with a strong bias for documentation, teamwork, and driving cross-functional quality initiatives.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.